Here at Scotsmanshield.com, our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.
Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days at your expense. We do not pay for return shipping. Only items with warranties can be returned outside 30 days (see warranty policy below)
If you need to return an order, please read the following:
- Please contact us for an RMA (Return Merchandise Authorization) number. This number must be on your return shipping label. If it is not, your package may be refused and sent back to you.
- Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at Scotsmanshield.com. Returns received after 30 days will receive an exchange or in store credit only.
- The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature.
- WARRANTY POLICY: Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is only warranted for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being return under warranty MUST be returned with original packaging, accessories, instruction manuals/pamphlets, etc. Failure to do so will result in warranty being voided and not fulfilled. Products being returned under warranty will be thoroughly inspected for the specified manufacturer defect, wear and tear and/or customer misuse, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty. Items that do not have a warranty cannot be returned outside 30 days of receipt. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.
- You are responsible for the cost of shipping the item back to Scotsmanshield.com.
- The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $124.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $124.00 minus the shipping cost.
- Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include USPS tracking. It is the customers responsibility to make sure the return gets to Scotsmanshield.com.
- Please allow ten business days after we receive you return for a refund to be processed to your credit card or original form of payment.